FAQs
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What makes your coffee special?
We are meticulous with our coffee sourcing and our hands-on approach to roasting. We only roast small batch, we tend to favour naturally processed beans that are usually higher cost to us but have a deeper, more unique flavour profile than you might be used to. We don’t overcomplicate with tasting notes, giving you room to make your own judgement about the flavours and we try to make it simple to choose and learn about our different origins.
What is a 'natural processing' coffee and why do you favour it?
Natural processing is a method of preparing coffee cherries. In this technique, after harvesting, the coffee cherries are dried with the fruit still on the bean. The specific steps in this processingvary between farms. As an example, though, our Honduran coffee from the Aruco Cooperative, deliver their coffee cherries to a central mill, where they are assessed, cleaned, washed, and floated to remove any immature beans. The remaining cherries are then carefully dried in solar tents for 15-20 days, with regular turning to ensure uniform drying. This approach produces a fruit-forward and complex coffee that we think is divine.
I own a business. Do you offer wholesale services?
Yes, we offer comprehensive wholesale services and welcome inquiries from businesses interested in stocking our products. We have a dedicated wholesale portal on our website making it easier than ever to manage your account and order new inventory.
If you’re looking for equipment too, we would love to help you make a good choice for your business. Furthermore,for every new wholesale account, we offer maintenance, installation, and free training to get you up and running. We believe our commitment to partnership, rather than just supply, addresses the common concerns of businesses looking to start or improve their services.
Lastly, if desired, our head-roaster and founder Chris will work with you to grow your business. Having spent the last 10 years in retail & hospitality consultancy,and most recently as a Senior Director for one of the largest consulting firms in the world, he can bring a wealth of knowledge and experience to help you on your journey.
How can I manage my coffee subscription?
Simply login to your account and click ‘Manage my Subscription’. Here you can change the frequency, quantity, or pause or cancel a subscription.
What are your shipping options and costs?
If you live locally to the roastery we hop in the car and deliver it to your ourselves completely free. If you are a bit further afield then we use Royal Mail for our national deliveries, offering two options to accommodate different customer needs. The standard option is Royal Mail 48hr, while an express service is available via Royal Mail 24hr. For orders that exceed £30, we cover the cost of shipping for you with free national delivery.
Do you offer local delivery?
Yes, we offer a free local delivery service for our community. This is available to anyone residingin the nearby area. Simply enter your post code at the check out to find out automatically if your address is eligible.